Grievance Redressal
We value your feedback and are committed to resolving your concerns promptly
Contact Our Grievance Team
Phone Support
+91 70753 58227
Monday to Friday: 9 AM - 6 PM
Email Support
grievance@paisaone.com
Response within 24 hours
Resolution Time
7-15 Business Days
For most grievances
File a Grievance
Please provide detailed information about your concern to help us resolve it quickly
Our Grievance Resolution Process
1
Acknowledgment
We acknowledge your grievance within 24 hours
2
Investigation
Our team investigates the issue thoroughly
3
Resolution
We work to resolve the issue fairly and promptly
4
Follow-up
We follow up to ensure your satisfaction
Escalation Process
If you are not satisfied with our resolution, you can escalate your grievance to:
Nodal Officer: Mr. Rajesh Kumar
Email: nodal.officer@paisaone.com
Phone: +91 70753 58227
Note: You can also approach the Banking Ombudsman or relevant regulatory authority if your grievance is not resolved within the stipulated time frame.